Privacy Policy

Prenotiamo.com.au ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our booking services. Please read this policy carefully. By accessing or using our services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

Personal Information

When you use our booking services, we may collect the following personal information:

Full name and contact details (email address, phone number)
Billing and payment information
Booking preferences and history
Communication records with our team
Any other information you voluntarily provide

Automatically Collected Information

When you visit our website, we automatically collect certain information including your IP address, browser type, operating system, referring URLs, access times, and pages viewed. This helps us improve our services and user experience.

2. How We Use Your Information

We use the information we collect for the following purposes:

To process and manage your bookings
To communicate with you about your reservations and account
To send you important updates, newsletters, and promotional offers (with your consent)
To improve our website, services, and customer experience
To comply with legal obligations and protect our rights
To detect, prevent, and address fraud or security issues
To analyse usage patterns and optimise our platform

3. Information Sharing & Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

Service Providers: With third-party vendors who assist us in operating our website, processing payments, or delivering services (under strict confidentiality agreements)
Business Partners: With venues, service providers, or establishments related to your booking
Legal Requirements: When required by law, court order, or government regulation
Protection: To protect our rights, safety, or property, and that of our users

4. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

SSL Encryption

All data transmitted is encrypted

Secure Servers

Data stored on protected servers

Access Controls

Limited access to personal data

Regular Audits

Ongoing security assessments

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

5. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us:

Remember your preferences and settings
Understand how you use our website
Provide personalised content and recommendations
Analyse website traffic and performance

You can control cookie settings through your browser preferences. However, disabling cookies may affect certain features of our website.

6. Your Rights

Under the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs), you have the following rights regarding your personal information:

Right to Access

Request access to the personal information we hold about you

Right to Correction

Request correction of inaccurate or incomplete information

Right to Deletion

Request deletion of your personal information (subject to legal obligations)

Right to Opt-Out

Opt out of marketing communications at any time

To exercise any of these rights, please contact us using the details provided below.

7. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Table of Contents